Effective Date: December 30, 2026
1-800 AUTO TOW ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.1800AUTOTOW.com (the "Website"), use our mobile applications (the "App"), or engage with our roadside assistance dispatch services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
We collect information in several ways when you interact with our Services:
When you use our Services, you may voluntarily provide us with:
When you access our Services, we automatically collect certain information:
We use cookies and similar tracking technologies to collect information about your browsing activities. These include:
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.
We use the information we collect for the following purposes:
By providing your mobile phone number and submitting a service request, you expressly consent to receive SMS text messages from 1-800 AUTO TOW, including:
Message Frequency: Message frequency varies based on your service requests and account activity.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
Opt-Out: You may opt out of SMS messages at any time by replying "STOP" to any message. Reply "HELP" for assistance. Opting out may affect our ability to provide real-time service updates.
We do not sell your personal information. We may share your information in the following circumstances:
We share information with third-party Service Providers who perform services on our behalf, including:
We may disclose your information when required by law, including:
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
We implement appropriate technical and organizational security measures to protect your personal information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
Upon request, we will delete your personal information unless retention is required by law or for legitimate business purposes.
Depending on your location, you may have certain rights regarding your personal information:
All users may:
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
To exercise these rights, contact us at privacy@1800autotow.com or call 1-800-288-6869. We will respond to verified requests within 45 days.
App Tracking Transparency:In compliance with Apple's App Tracking Transparency framework, we will request your permission before tracking your activity across other companies' apps and websites. You can change your tracking preferences at any time in your device settings under Settings > Privacy > Tracking.
Our iOS app collects and uses data as follows:
Data Safety: In compliance with Google Play's Data Safety requirements, we provide the following disclosures:
| Data Type | Purpose | Shared |
|---|---|---|
| Location | Service delivery | With Service Providers |
| Name, Email, Phone | Account, Communications | With Service Providers |
| Device Identifiers | Analytics, Security | Not shared |
| Payment Information | Transaction processing | With payment processors |
Data is encrypted in transit and you may request deletion of your data at any time.
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@1800autotow.com. If we discover that we have collected personal information from a child under 18, we will promptly delete that information.
Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the privacy practices of third parties.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions where we operate. We implement appropriate safeguards to protect your information during international transfers.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:
Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
1-800 AUTO TOW
Bald Eagle Drive
Marco Island, FL 33415
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
© 2026 1-800 AUTO TOW. All rights reserved.
